Do you ship to ...?
Germany? United Kingdom? New Zealand? Kansas? Yes.
We have shipped to dozens of countries and every state in the United States, including APO/FPO addresses.

Shipments to Europe, Scandinavia, Asia and Oceania normally take about a week. For some reason it often takes much longer (sometimes a month or so) to reach Italy. Despite many attempts we have never been successful in accepting orders from Nigeria.

Please note: for Shipping and Billing addresses, the shopping cart lists "UK" as "Great Britain and Northern Ireland" under "G" - not "U".

What are the shipping charges for overseas shipments?
Especially for smaller orders (Patches e.g.), the charges are often the same as our domestic shipping charges. If, due to quantity, size  or weight, there needs to be a surcharge, we will always ask your permission before adding that to your order.

How do you ship?
Nearly of all our shipping is by the United States Postal Service (USPS). Smaller items may go First Class Mail. Most orders ship Priority Mail. Some overseas shipments go via Global Priority Mail. Very large orders may ship United Parcel Service (UPS). If the order requires drop shipping, the shipping method may vary depending on where we are shipping from.

What is "Premium Shipping" offered on the checkout page?
If necessary, we can ship via USPS Express Mail. Most domestic shipments only take 2-3 days, but Express Mail can normally make it to you overnight. This all depends on two things:

1. When we receive the order. Saturday night orders aren't going out until Monday for example. Orders received late afternoon won't go out until the next day mail is going out  - no Sundays or holidays.
2. If the product ordered is in stock. If you request Premium Shipping and an item is back ordered, we'll let you know by phone or email and offer you options.

Again depending on the items and quantities ordered,  we may be able to arrange overnight shipping from another carrier (UPS or FedEx, e.g.) if the order can be drop shipped from one of our other locations.

If you need to receive your order by a particular date, please indicate that on the checkout page "special instructions". To be really safe, phone us.

Do you ship to PO Boxes?
Yes. Don't worry. If your order is too large to fit in your box, the Post Office will just put a little note in the box for you to pick up your order at the counter during regular hours.

This is not the case if your order needs to be shipped by a carrier other than the United States Postal Service (USPS).  Other carriers (UPS, FedEx, DHL, e.g.) require a street address for delivery.

What is "drop shipping"?
We  have thousands of items in stock. Occasionally, we may not have enough of what you need. Some of our suppliers are able to ship directly from their facilities.

Can you ship to multiple addresses?
Of course. There's a box on the Checkout Page you may check for multiple Ship To addresses.If you have any difficulty setting up how you'd like your order shipped with our shopping cart, you may make an entry in the special instructions section of the checkout page of your order or simply email us.

Can I include a message with my shipment?
Certainly. Simply include it in the special instructions section of the checkout page of your order.

How can I continue shopping after putting an item in my cart?
If you'd like to return to a Showcase page (until we make some modifications to the Checkout Page), the easiest way is to use your browser's Back button to return to the page you came from. This may take two or more clicks.

How can  I see an image on your website for ... ?
With nearly 5,000 products on our website, we simply don't have images for every one of them on our shopping cart. We always try to have a sample image of each type of product available on our showcase site (where you are now). If you absolutely need to see a particular design, please email us. We'll try to get an image to you as soon as possible.

Please be aware that any actual product may vary from its image.

Where are your products made?
When at all possible, we first buy merchandise made in the United States. Some of our other products may be made in Canada, the United Kingdom, China, Taiwan or other countries. We are always reviewing quality and availability to assure the best value for our customers.

Do you carry every product in stock?
We have thousands of items in stock. Most often, they ship the same day we receive your order. Occasionally, we may not have enough of what you need. Re-stock time may vary from a day to a few weeks, with the average being about a week to re-stock.

If we need to back-order any of your products, we will ship them the same day they arrive at our facilities.

There's also the possibility of drop shipping, but not all items are "drop shippable".


How do I iron on my patches?
[The “film” on the back of your Patches is the state of the adhesive until heat is applied. If your patch also has a white paper backing, remove it before carefully placing the patch exactly where you want it to stay.]

Remember, if possible, to apply a warm iron to the back of the fabric rather than directly on the face of the patch. If that’s not possible due to the fabric material, insert a piece of cloth over the face of the patch and iron on it. Only gradually increase the heat of the iron as necessary.

Also, it’s best practice to "tack" down the corners with a single stitch or two, if possible, to prevent curling due to wash and/or wear.

What about warranties?
Of course. Please refer to the Returns section of our Ordering Information Page.

We accept all the following major credit cards:

Is your website secure?
Yes. utilizes StoreFront, one of the Internet’s leading providers of secure web-based shopping cart software; and further is hosted by Applied Innovations, one of the world's leading hosts of StoreFront-based websites.

When transferring and receiving consumer data exchanged with our site, we use industry-standard encryption technologies provided by Authorize.Net, a leading payment gateway since 1996.

The Authorize.Net "Payment Gateway" manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to help understand how it works.

Authorize.Net adheres to strict industry standards for payment processing, including:

This encryption allows you to shop with confidence, knowing that only you and have the ability to access your information. Keeping customer information private is a priority for us. Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection.

What is your privacy policy?
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from customers, whether from our site, by phone or mail.

We will not sell, rent, or loan customer information to any third party.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Do you offer discounts?
Yes – generous ones based on quantities ordered. Please refer to our Discount Policy page for details.

Do you charge sales tax?
No. We're proud to be an Oregon corporation.

Do you have a retail store?
Not any more.

Are you a "green" business?
We try to be. We're very serious about the 3 R's of conservation: Reduce, Re-use and Recycle. Most any packing materials we use were used by someone else first. We hope you'll just keep passing them along.